FRIDJA Knowledge Base

How long are the Fridja products guaranteed for?

in After Care

If you purchased your Fridja steamer from a vendor other than Fridja, please contact them directly.

You have seven days from delivery to decide if your new equipment is what you want. If you find your item is unsuitable, it can be returned for a full refund including standard delivery charges, provided you have taken good care of the goods and no parts are damaged, worn or missing.

All our goods are supplied with 12 months warranty. If your goods develop a fault within this period, we will repair or replace the item. If we cannot do this we will offer a refund. If an item is found to be without a fault it will be returned to you for a small charge. If goods become defective within the first 3 months of your ownership we will collect the goods and redeliver them for free (within UK mainland only). After 3 months of ownership we may make a small charge to cover the cost of collection and return.

In the unlikely event that your goods are damaged during transit to you please inform within 24 hours of delivery. We will replace the item for you free of charge. It is your responsibility to securely package items for their safe return to us using a trackable service. Not doing so will void your warranty.

To arrange the return of your item please contact us here.

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