FAQs

Explore our frequently asked questions to find everything you need to know about Fridja’s home appliances, including clothes steamers, juicers, portable blenders, air fryer ovens, fabric shavers, delivery, returns, and more. Whether you’re troubleshooting or just curious, this is the place to start.

About Fridja

Who Are Fridja?

Established in 2010, Fridja is a British company with a passion for creating innovative home appliances. For any enquiries, please contact us here.

Was Fridja on Dragons’ Den?

Yes we were! Ben Fridja was on Dragons’ Den in July 2015. You can read all about it and see the video here.

What payment methods do you accept?

We accept Visa, Visa Debit, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Klarna.

Can I collect Fridja products?

Unfortunately, we don’t offer a collection service from our office or elsewhere. However, delivery is free: in the UK with Royal Mail (typically 2 to 3 business days, with a paid DPD next working day option at checkout), and across the EU from our Hamburg warehouse with DHL, FedEx or a similar courier (typically 2 to 3 business days). Orders placed before 1 pm on working days are aimed to be dispatched the same day.

Where are Fridja products designed and manufactured?

Fridja products are designed in London, UK. They are manufactured in both China and the United Kingdom.

Ordering A Fridja Product

How much is delivery and when will I receive my item?

UK: standard delivery is free via Royal Mail and typically takes 2 to 3 business days. Next working day delivery with DPD is available at checkout for a small charge.

EU: delivery is free and ships from our Hamburg warehouse with DHL, FedEx or a similar courier, typically arriving within 2 to 3 business days depending on your distance from Hamburg.

Orders placed before 1 pm on working days are aimed to be dispatched the same day. For destinations outside the UK and EU, delivery can take up to a week depending on location. If you provide a mobile number, the courier will keep you updated on your delivery time and offer options to reschedule or deliver to a neighbour.

Do you deliver outside the EU?

We ship to the UK, Europe, and now Australia, Singapore, Hong Kong, and Japan for f10 handheld steamers and f500 portable blenders.

For other products or locations, please contact us with your full postal address. We’ll provide a shipping quote and, once payment is made via PayPal or BACS, dispatch your item with tracked delivery.

Do Fridja products work in 110V?

Fridja products are designed for use with 220-240V systems and are not compatible with 110V. To use them in regions with 110V, a voltage converter is required.

Is there a warranty?

All Fridja products come with a 12-month warranty.

How do I register my warranty for my Fridja item?

Please register your product here!

Is delivery free?

Yes. Standard delivery is free for all orders in the UK (via Royal Mail) and across the EU (via DHL, FedEx or a similar courier from our Hamburg warehouse). In the UK, you can also upgrade to DPD next working day delivery at checkout for a small charge.

Can I pay over the phone?

We currently only take payment online or through bank transfer for bulk purchases. If you have any questions, please get in touch.

I’m in Europe, will my Fridja arrive with a two-pin plug?

Yes. All items ordered in Europe arrive ready to use with an EU plug fitted. USB items come with a universal USB lead.

Contact for wholesalers, resellers, retailers and bulk purchases?

For anyone who’d like to sell our products or purchase them in quantities, please contact us and we’ll be happy to help.

Steamer FAQs

Is a clothes steamer an iron?

No, though they solve the same problem. An iron uses a hot plate pressed directly onto fabric laid flat on a board. A clothes steamer uses a continuous flow of hot steam to relax the fibres while the garment hangs, so creases fall out without pressing. That makes a steamer gentler on fabrics, faster for most garments, and far better for anything you can’t or shouldn’t press flat, like suits, dresses, embellished fabrics and curtains.

What’s the difference between an iron and a clothes steamer?

An iron presses creases out with heat and pressure, which gives sharp, flat results but risks scorching or shining delicate fabrics, and needs a board. A steamer relaxes creases out with hot steam while the garment hangs, which is quicker, kinder to delicate fabrics, and needs no ironing board. Steam also freshens clothes and removes odours as it works. For everyday shirts, dresses, trousers and knitwear, a steamer is faster and easier. An iron still wins for razor-sharp pleats and heavy creases in thick cotton.

Can a clothes steamer replace my iron?

For most people, yes. A steamer handles the everyday wardrobe, shirts, blouses, dresses, trousers, suits and knitwear, in a fraction of the time and with no ironing board. It also does things an iron can’t, like refreshing curtains, bedding and upholstery in place. If you regularly need knife-sharp pleats or creases, you may want to keep an iron in the cupboard for those jobs.

What’s the difference between a handheld and a full-sized clothes steamer?

A handheld steamer is compact, light and heats up in seconds, ideal for quick touch-ups, small ironing piles, travel and anyone short on storage space. Its trade-off is a smaller water tank, so it suits a few garments at a time. A full-sized upright steamer has a much larger tank for long uninterrupted steaming sessions, more powerful continuous steam, and usually a pole and hanger so garments hang at the perfect height while you work. It’s the right choice for big weekly ironing piles, heavy fabrics like curtains and coats, and professional use. In short: handheld for speed, convenience and travel; full-sized for volume, power and comfort over longer sessions.

Do clothes steamers remove odours and freshen clothes?

Yes, and it’s one of the best reasons to own one. Hot steam penetrates the fibres, releasing trapped odours like food, smoke and mustiness, so garments come up fresh without a wash. It’s ideal for suits, coats, knitwear and anything dry-clean-only, and it helps your clothes last longer because you wash them less.

Can I steam curtains, bedding and upholstery?

Absolutely. Because you steam fabric wherever it hangs or lies, curtains can be freshened without taking them down, and bedding, cushions and upholstery can be revived in place. Steam also helps neutralise odours and refresh fabrics that are difficult to wash.

Can I use my steamer whilst I’m wearing the clothes?

Don’t you dare! It will hurt.

How do I descale a clothes steamer?

We’ve written a full guide on how to descale a clothes steamer. You can read it here.

Is it okay to use fragrance / detergents / ironing water?

We don’t advise to add anything to the water as this will both damage the heater and invalidate your guarantee (unless it is a Fridja approved product!) However, there is nothing wrong with spraying the garment with the scent / ironing water prior to steaming. You’ll get the same effect and you won’t damage your beautiful steamer!

How do I steam a shirt?

Check out a video here!

What sort of water should I use?

Though we recommend using distilled or demineralised water, normal tap water may be used. This carries the risk of more sediment buildup, so occasionally empty the unit. Do not allow the water to become stale. Old water containing mineral buildup or mildew may cause stains or musty odours. Follow the descaling instructions in the manual if necessary. Never use scented or starched water, as they could clog up your steamer and cause malfunction.

Is it okay to leave water in the tank / unit?

If you use it regularly, it should not be necessary to empty the steamer after each use. However, if you only use it once in a while please do empty it to prevent any leaking or limescale/algae developing. We advise to not leave the steamer/water tank in direct sunlight.

I’m not very good at steaming, got any tips?

We do indeed. Our most popular video on YouTube is our video ‘Top 5 Tips On How To Use A Clothes Steamer’. You can see it here!

f10 Handheld Clothes Steamer FAQs

My f10 Handheld Clothes Steamer won’t turn on, am I doing something wrong?

Possibly. Please press the on/off button, rather than holding it. This should turn on your f10 Handheld Clothes Steamer swiftly! Also make sure the water tank is positioned correctly so that water is fed to the heater — just turn the tank slightly with the trigger pulled.

Does the f10 Handheld Clothes Steamer work all around the world?

Unfortunately not, the f10 Handheld Clothes Steamer only works in countries which use 220/240V. This means that our f10 does not work in America or Canada without a step down transformer.

What do the different colour lights on the f10 Handheld Clothes Steamer mean?

The f10 Handheld Clothes Steamer has two modes, full power mode and eco mode!

Flashing red light = getting ready
Press button to switch between modes
Constant blue light = ready to steam full steam power
Constant green light = ready to steam eco mode (less steam, water tank lasts longer)

Both have the same heat power to the ironing metal plate. After it’s not been used for a while when it is pulsing red/green/blue light, it is in stand by mode.

Is the f10 Handheld Clothes Steamer safe to use on all fabrics? Including wedding dresses?

Yes!! The f10 Handheld Clothes Steamer is super safe to use on all clothes, including suits, wedding dresses, saris, curtains, bedding and lots more. If you’re unsure of any fabric you can use the delicate fabric guard included with every f10.

How much does the f10 Handheld Clothes Steamer weigh?

Without the water tank, it weighs 550 grams. The tank itself weighs 100 grams. You can make your luggage even lighter by using the water bottle adapter instead of the tank.

Is an f10 Handheld Clothes Steamer suitable for all my ironing needs?

The f10 Handheld Clothes Steamer is a fast and quick alternative to the iron and ironing board. It’s small and practical, and won’t take up precious space in your home. The f10 is also great for travelling.

While I was using the steamer, a part has come away with the water tank, and now there are screws showing.

Please contact our customer service team and we’ll help you troubleshoot and get you back up and steaming.

How do I descale my f10 Handheld Clothes Steamer?

To descale your f10 Handheld Clothes Steamer, follow these steps:

To clean the head, please use a cleaner like Viakal sparingly to clean the metal plate and holes of the steamer head. For the holes where the steam comes out, gently use a paper clip to clear any blockages.

To clean the insides, add a very small pinch of descaling crystals to the water tank. Turn on the steamer and direct the steam out of a window. Once the entire tank has been used, refill it with clean water and repeat the process.

My f10 Handheld Clothes Steamer powers on, heats up but when pressing the steam button, it does not work.

Turning the Steamer On

  • Use the on/off button to turn on the steamer. Please press the button; do not hold it.
  • Do not use the trigger button (where your finger rests when holding the steamer) to turn it on. Use the trigger button only when the on/off button light is blue (full power) or green (eco-mode).

Checking the Water Tank

  • Ensure there is water in the tank, between the minimum and maximum levels.
  • Try slightly twisting the water tank to ensure water is flowing into the steamer.

Using the Water Bottle Adaptor

  • If the light is on but no steam is produced when pressing the trigger, try using the steamer with the water bottle adaptor.

f20 Handheld Clothes Steamer Pro FAQs

What is the difference between the f10 Handheld Clothes Steamer and the f20 Handheld Clothes Steamer Pro?

The f20 Handheld Clothes Steamer Pro is our most advanced handheld steamer. It combines powerful steam with built-in suction of over 4000Pa, which pulls the fabric flat against the soleplate as you steam. This means you can get crisp, iron-like results one-handed, without holding the garment taut or reaching behind it. The f20 Handheld Clothes Steamer Pro also adds a dry ironing mode, two steam levels, two suction levels and a washable dust filter. The f10 Handheld Clothes Steamer remains our lightest and simplest handheld steamer, ideal for travel and quick touch-ups.

What does the suction actually do?

The suction draws the garment onto the heated plate while you steam. On a normal handheld steamer you need one hand to pull the fabric taut and one to steam. With the f20 Handheld Clothes Steamer Pro, the suction does the pulling for you, so creases are pressed out rather than just relaxed, and you get a sharper finish on shirts, trousers and dresses. The suction also pulls loose fibres and dust into the washable filter as you work.

How hot does the f20 Handheld Clothes Steamer Pro get, and how quickly?

The f20 Handheld Clothes Steamer Pro is a 1100W steamer that heats up in around 30 seconds. In steam mode the soleplate reaches up to 160°C, and in dry ironing mode up to 130°C, hot enough to press collars, cuffs and hems without a separate iron.

How long does the f20 Handheld Clothes Steamer Pro run on one tank of water?

The detachable 90ml tank gives up to 8 minutes of continuous steaming per fill, depending on the steam setting you choose. That is comfortably enough for two to three garments, and the tank clicks straight off and on so refilling takes seconds.

Is the f20 Handheld Clothes Steamer Pro safe to use on all fabrics?

The f20 Handheld Clothes Steamer Pro has two steam settings so you can match the output to the fabric. Use the higher setting for cottons, linens and denim, and the lower setting for delicate fabrics. As with any steamer or iron, we recommend testing on an inside seam or hidden area first, and keeping the plate moving on delicate materials.

Can I use the f20 Handheld Clothes Steamer Pro whilst I’m wearing the clothes?

No. The f20 Handheld Clothes Steamer Pro produces very hot steam and has a heated soleplate that reaches up to 160°C, so garments should always be steamed on a hanger, rail or flat surface, never while being worn.

Why does my f20 Handheld Clothes Steamer Pro make a fan noise?

That is the suction motor, and it is completely normal. The f20 Handheld Clothes Steamer Pro has a built-in fan that creates the suction holding the fabric against the plate. You can switch between two suction levels, and the noise stops as soon as you release the control.

How do I clean the dust filter?

The f20 Handheld Clothes Steamer Pro has a removable, washable dust filter that catches lint and loose fibres pulled in by the suction. Simply remove it, rinse it under the tap, let it dry fully and pop it back in. A spare filter is included in the box, so you always have one ready while the other dries.

What sort of water should I use in my f20 Handheld Clothes Steamer Pro?

For the longest life, we recommend filtered, distilled or demineralised water, especially in hard water areas. Never add fragrances, detergents or ironing water to the tank as these damage the internal components and invalidate your warranty. The f20 Handheld Clothes Steamer Pro also has a built-in self-clean cycle to flush the system through, and we suggest running it regularly.

Does the f20 Handheld Clothes Steamer Pro switch itself off?

Yes. The f20 Handheld Clothes Steamer Pro automatically shuts off after 10 minutes of inactivity, and it also has water shortage protection so it will not damage itself if the tank runs dry.

What comes in the box with the f20 Handheld Clothes Steamer Pro?

Every f20 Handheld Clothes Steamer Pro includes the steamer itself, a resting bracket so you can put it down safely mid-session, a washable dust filter plus a spare, a carry bag and the instruction manual. The power cord is 2.2 metres long, giving you plenty of reach from the socket.

How heavy is the f20 Handheld Clothes Steamer Pro? Is it comfortable to use?

The f20 Handheld Clothes Steamer Pro weighs just 0.92kg with an ergonomic single-hand grip, so it is light enough for a full ironing pile but powerful enough to replace an iron and board for most everyday garments.

f1200 Clothes Steamer Pro FAQs

Does the f1200 Clothes Steamer Pro come with a crease (clasp) attachment?

The clasp attachment is an optional accessory for the f1200 Clothes Steamer Pro, which you can buy here. It comes included with the f1600 Commercial Clothes Steamer.

No steam is coming out of my f1200 Clothes Steamer Pro.

First, check the water tank is inserted the correct way round — the tank must be facing down so that water can feed into the steamer. It’s a very common mix-up and takes two seconds to fix. If the tank is in correctly, the issue could be a blockage or a buildup of sediment. For detailed descaling instructions, please refer to the f1200 manual. Following these steps should resolve the issue.

My steamer is making a gurgling sound.

A gurgling sound is normal during the steaming process. If you’re experiencing excessive gurgling, try extending the hose to allow any excess water to drain back into the water storage tank. This should help reduce the noise.

I want to purchase a hose for my f1200 Clothes Steamer Pro.

You can purchase a hose and other new parts through our online shop. Just visit our website to find the parts you need.

How do I avoid burning myself?

A person with experience with a steamer will never burn themselves, however when you begin it’s a natural worry that you might burn yourself. Therefore we’d always advise you always pay attention! Be aware of the hot steam! Secondly, wear the heat-resistant glove. It should stop any hot steam from you burning you.

How do I steam the bottom of garments?

It’s easy to forget that when you are steaming, the bottom bits of the garments (you know, the bits near the floor) are just as easy to steam as the top bits. You can simply lift the clothes off of the floor with one hand and steam with the other! Remember this when doing long things like trousers or dresses. In addition, you can always use the heat-resistant glove for extra support!

f1600 Commercial Clothes Steamer FAQs

Who is the f1600 Commercial Clothes Steamer designed for?

The f1600 Commercial Clothes Steamer is built for business use: retail shops, ecommerce and photography studios, hotels, theatre wardrobes, clothing resellers, dry cleaners and any back-of-house operation steaming garments all day. It is our most powerful steamer, and equally suited to demanding home users who want professional results.

How is the f1600 Commercial Clothes Steamer different from the f1200 Clothes Steamer Pro?

The f1200 Clothes Steamer Pro is our best-selling steamer for the home. The f1600 Commercial Clothes Steamer steps up to a 2200W commercial specification with a premium copper heating element, a much larger 4 litre water tank, and a heavy-duty build designed for continuous all-day use. If you steam a few garments a day, choose the f1200 Clothes Steamer Pro. If you steam dozens, choose the f1600.

How long can the f1600 Commercial Clothes Steamer steam for?

Up to 2 hours of continuous steam from a single fill of its 4 litre tank. That means far fewer refills across a working day, which is exactly what it was designed for.

How quickly does the f1600 Commercial Clothes Steamer heat up?

The f1600 Commercial Clothes Steamer’s 2200W copper heating element takes it from cold to steaming in around 45 seconds, so there is no waiting around between garments or at the start of a shift.

Can I use the f1600 Commercial Clothes Steamer on delicate fabrics?

Yes. The f1600 Commercial Clothes Steamer has dual steam settings, so you can run full power through sturdy cottons, uniforms and upholstery, then drop to the lower setting for silks, chiffons and delicates. It is also excellent for refreshing curtains, bedding and soft furnishings, removing odours and allergens as it steams.

What sort of water should I use in the f1600 Commercial Clothes Steamer?

Use filtered, distilled or demineralised water to prevent limescale build-up, particularly in hard water areas. Never add detergents, oils or fragrances to the tank. We recommend descaling monthly, or more often with heavy daily use, and the built-in drainage valve makes draining and cleaning simple. Always let the steamer cool fully before draining or storing.

How heavy is the f1600 Commercial Clothes Steamer? Is it easy to move around?

The f1600 Commercial Clothes Steamer weighs 7.5kg, which gives it a stable, planted base while remaining easy to move around a shop floor or studio. The 2 metre power cord gives flexible placement, and the unit stores upright.

What comes in the box with the f1600 Commercial Clothes Steamer?

The f1600 Commercial Clothes Steamer includes the steamer base unit, telescopic pole, steam hose, steam head with hanging hook and the 4 litre removable water tank, everything you need to start steaming straight out of the box.

Is the f1600 Commercial Clothes Steamer guaranteed for commercial use?

Yes, the f1600 Commercial Clothes Steamer is designed for business environments and, like all Fridja products, comes with a 12-month warranty.

Can I buy spare parts for the f1600 Commercial Clothes Steamer?

Yes. Hoses, steam heads, tanks and descaler are available from our spare parts and accessories range, so your f1600 Commercial Clothes Steamer can be kept in service for years rather than replaced.

f40 Fabric Shaver FAQs

What does a fabric shaver actually do?

A fabric shaver removes the little balls of fibre, known as pills or bobbles, that build up on clothes with wear and washing. Its rotating blades sit safely behind a mesh guard and shave the pills off the surface, collecting them in a lint catcher. A jumper that looks tired and worn can genuinely look almost new again in a couple of minutes.

Why do my clothes bobble or pill in the first place?

Pilling is caused by friction. As fabric rubs against itself, other clothes or your bag straps, loose fibres tangle into little balls on the surface. It happens to knitwear, coats, joggers and even sofas, and it’s a sign of normal wear rather than poor quality. A fabric shaver removes the pills without damaging the garment underneath.

What’s the difference between a fabric shaver and a lint roller?

A lint roller picks up loose debris sitting on top of fabric, like hair, dust and fluff. It can’t do anything about pills, because they’re attached to the garment. A fabric shaver cuts the pills off cleanly and collects them. Ideally you want both in the drawer: the roller for surface fluff, the shaver for bringing bobbled fabric back to life.

How do I charge it?

Use the provided USB cable to connect the device to a 5V power source. This will charge your device efficiently.

Is it battery-operated or rechargeable?

Our fabric shaver is rechargeable with a USB-C connection, which makes it super convenient. No need to fuss with batteries—just plug it in with any USB-C cable, and you’re ready to go. It’s perfect for regular use and super easy to charge.

Do you offer any other colours?

Currently, our shaver is available only in Black. Keep an eye on our social media for any updates on new colour options!

Does it have adjustable settings?

Our fabric shaver keeps things simple with one easy setting that works great on all kinds of fabrics. The shaver’s head has multiple-sized holes, which means it can effectively remove fuzz, lint, and pills without needing any complicated adjustments. It’s as straightforward as it gets!

How do I clean and maintain the fabric shaver?

Don’t worry, keeping your fabric shaver in top shape is a breeze. Our model comes with a little lint catcher that’s easy to empty after each use. Plus, it includes a small brush to help you clean the blades and remove any leftover fibers. A quick clean after each use will keep it running smoothly!

Will it damage my clothes?

Not at all! Our fabric shaver is designed to be kind to your clothes while it works its magic on those annoying pills and fuzz. The single setting and multi-sized holes are crafted to be effective yet gentle, so your clothes will look as good as new, without any risk of damage!

Is it safe to use on all types of fabric?

Absolutely! Our fabric shaver is designed to be gentle on everything from your softest wool sweaters to more durable fabrics like cotton and polyester. However, to be extra sure, I recommend trying it on a small, hidden area first—especially with your most delicate items. It’s always better to be safe than sorry!

Can I use this when wearing clothes?

The shaver should only be used on clothes when they are not being worn. Place the clothes on a flat surface for the best results.

Portable Blender Basics

Is a portable blender the same as a full-sized blender?

It does the same job in a very different package. A full-sized blender is mains-powered, has a large jug and lives on your worktop. A portable blender is battery-powered, blends single servings, and the cup you blend in is the cup you drink from, so there’s no pouring and almost no washing up. It’s designed for smoothies, shakes and iced drinks at home, at the gym, in the office or on the road, rather than big-batch cooking.

Are portable blenders powerful enough to be worth it?

For what they’re designed for, absolutely. A good portable blender makes smooth single-serve smoothies, protein shakes, iced coffees and dressings with no trouble. The keys to great results are the same as any blender: add your liquid first, cut fruit into small pieces, and don’t overfill. For large batches, hot soups or heavy doughs, a full-sized blender is still the right tool.

Can I take a portable blender travelling or on a plane?

Portable blenders are made for life on the move: charge over USB and blend anywhere. If you’re flying, they contain a lithium battery, so like power banks they should go in your hand luggage rather than checked baggage. Rules vary by airline, so it’s always worth checking with yours before you travel.

f500 Portable Blender FAQs

Is there anything I can’t put in the f500 Portable Blender?

Avoid blending hard-shelled fruits, nuts, stones, hard skins, or large chunks of frozen fruits. To prevent the blades from jamming and activating the blockage protection, cut fruits and vegetables into 1-inch pieces before blending.

My blender isn’t charging.

Make sure you’re using a compatible charging adapter or cable that supports 5V/2A. This should help resolve the charging issue.

How does the multi-colour LED light indicator work?

The multi-colour LED light indicator on the f500 portable blender provides useful information at a glance. It shows the battery level and operation status, so you’ll always know when it’s time to recharge or if the blender is ready for use.

Can I blend frozen items in the f500 Portable Blender?

Yes! Frozen fruit and ice work brilliantly in the f500 Portable Blender, as long as you always include a liquid base such as water, juice, or milk. The liquid helps the blades move ingredients smoothly and protects the motor. Cut frozen fruit into pieces of around 1 inch before blending, and never blend frozen items on their own.

Blending frozen items alone without a liquid base can strain the motor and void your warranty. Always ensure there is a liquid base when using the f500 Portable Blender.

Is the f500 portable blender safe to use?

Absolutely! The f500 Portable Blender is designed with safety in mind. It includes motor overload protection and a secure locking mechanism to ensure safe operation. Plus, it’s made from high-quality, BPA-free materials for your peace of mind. Please note it is designed for use by adults and should be kept out of the reach of children.

What can I blend with the f500 portable blender?

The f500 portable blender is incredibly versatile and can handle a variety of ingredients. From fruits and vegetables to ice, smoothies, iced coffee, cooking sauces, and baby food—its powerful 240W motor and durable design make it suitable for all these tasks.

How do I clean the f500 portable blender?

Cleaning the f500 Portable Blender is a breeze thanks to its auto-clean function. After use, simply add a bit of water and dish soap to the jar, run the blender for a few seconds, and then rinse thoroughly. For best results, hand-wash the parts if needed and ensure they are completely dry before reassembling. Never put the base in the dishwasher or submerge it in water.

How long does it take to charge the f500 portable blender?

The f500 portable blender features a USB-C charging port and takes approximately 4-5 hours to fully charge. With its long-lasting battery, you’ll get up to 15 blends per charge, making it perfect for regular use without frequent recharging.

f600 Stainless Steel Portable Blender FAQs

What is the difference between the f500 Portable Blender and the f600 Stainless Steel Portable Blender?

The f600 Stainless Steel Portable Blender is the premium model in our portable blender range. It has a double-wall insulated stainless steel cup that keeps drinks cold or warm for 4 to 6 hours, a motor spinning at 18,000 RPM, and it is strong enough to crush ice. The f500 Portable Blender is our lighter, more affordable portable blender for everyday smoothies and shakes. If you want to blend at home and drink hours later at the gym, office or trail, the f600 Stainless Steel Portable Blender is the one to choose.

Why does the f600 Stainless Steel Portable Blender have a 70W motor when the f500 Portable Blender is 240W?

The two numbers measure different things. The 240W on the f500 Portable Blender is a peak, momentary figure, the kind of burst a portable blender hits for a split second but cannot sustain. The 70W on the f600 Stainless Steel Portable Blender is its realistic continuous rating for a battery-powered motor running at 7.4V, so it is the honest number for what the motor actually delivers throughout a blend. Comparing peak wattage to continuous wattage will always make the continuous number look smaller, but it does not mean less blending power in the cup.

Is a 70W motor really powerful enough?

Yes, and in real use the f600 Stainless Steel Portable Blender is our strongest portable blender. Wattage alone does not determine blending performance. What matters is how fast the blades spin under load and how well the cup moves ingredients through them. The f600’s motor drives six stainless steel blades at 18,000 RPM, and the cup geometry pulls ingredients down into the blades rather than letting them sit on top. That is why it crushes ice and frozen fruit that lighter blenders struggle with. A lower continuous wattage also means the motor runs cooler and the battery lasts longer, which is exactly what you want in a blender you carry around every day.

Can the f600 Stainless Steel Portable Blender crush ice?

Yes. The f600 Stainless Steel Portable Blender’s six stainless steel blades spin at 18,000 RPM and handle ice cubes with no trouble, so you can make genuinely cold smoothies, iced coffees and slushies on the go. For the smoothest results, add liquid first, then ice and frozen fruit.

Will my drink stay cold in the f600 Stainless Steel Portable Blender?

Yes. The f600 Stainless Steel Portable Blender cup is double-wall insulated stainless steel, so it works like a travel flask as well as a blender. Cold drinks stay cold, and warm drinks stay warm, for around 4 to 6 hours.

Is the f600 Stainless Steel Portable Blender leak proof?

Yes. With the lid screwed on properly, the f600 Stainless Steel Portable Blender is leak proof, so you can blend at home and throw it straight into a gym bag, rucksack or car cup holder.

Where are the blades? Are they safe?

The f600 Stainless Steel Portable Blender’s blades are sealed inside the cup and are never exposed while you blend, which makes it one of the safest portable blenders you can buy. There is no separate blade assembly to handle, and nothing sharp to touch during normal use or cleaning.

How do I charge the f600 Stainless Steel Portable Blender, and how long does a charge last?

The f600 Stainless Steel Portable Blender charges over USB-C, and a 50cm Type-C cable is included in the box. A full charge takes around 4 hours and gives you roughly 10 blends, more than enough for a week of daily smoothies. You can charge it from a laptop, power bank, car socket or any standard USB charger.

My f600 Stainless Steel Portable Blender isn’t charging.

First, check the USB-C cable is fully inserted at both ends and try a different charger or port. If the blender has not been used for a long time, leave it on charge for at least 30 minutes before expecting a response, as deeply discharged batteries can take a little while to wake up. If it still will not charge, please contact us and we will get you sorted.

How do I clean the f600 Stainless Steel Portable Blender?

The easiest way is to self-clean: half fill the cup with warm water and a small drop of washing up liquid, run a blend cycle, then rinse. Because the blades are fixed inside the cup, there are no fiddly parts to disassemble. Do not submerge the base or put the f600 Stainless Steel Portable Blender in the dishwasher, and never use boiling water.

Can I blend hot liquids in the f600 Stainless Steel Portable Blender?

No. Like all portable blenders, the f600 Stainless Steel Portable Blender is designed for cold and room temperature ingredients. Hot liquids create pressure inside the sealed cup and can damage the unit. Let soups and drinks cool before blending.

How big is the f600 Stainless Steel Portable Blender?

The f600 Stainless Steel Portable Blender has a 500ml blending capacity, the ideal size for a full smoothie, protein shake or iced drink for one. The unit weighs just under 800g, or around 860g with the lid and cable, and stands 26cm tall, so it fits in most bag pockets and cup holders.

What can I make in the f600 Stainless Steel Portable Blender?

Smoothies, protein shakes, iced coffees, milkshakes, slushies, baby food purees, salad dressings and pancake batter all work brilliantly. Chop larger fruit into chunks, add your liquid first and do not fill past the max line.

Is the f600 Stainless Steel Portable Blender water resistant?

Yes, the f600 Stainless Steel Portable Blender is rated IPX6, so it can handle splashes and rinsing under the tap without any problems. It should still never be fully submerged in water or put in the dishwasher.

Air Fryer Oven Basics

What’s the difference between an air fryer and an air fryer oven?

A basket-style air fryer cooks in a drawer you pull out, which works well but limits capacity and means you cook one thing at a time, unseen. An air fryer oven combines that same fast, hot air circulation with the format of an oven: a door, a window, interior light, shelves and multiple functions, so you can air fry, roast, bake and more, watch your food as it cooks, and fit family-sized portions or several dishes at once.

Is air fried food healthier than deep fried food?

Air frying crisps food with rapidly circulating hot air instead of a pan of oil, so you can achieve golden, crunchy results with little to no added oil. That means dramatically less fat than deep frying, no lingering oil smell in your kitchen, and no hot oil to deal with afterwards.

Can an air fryer oven replace my main oven?

For most everyday cooking, yes. It preheats in a fraction of the time, cooks faster, and because you’re heating a smaller space, it typically uses less energy than firing up a full-size oven. Roast dinners, chips, baked goods, fish, vegetables and reheating all work brilliantly. Your main oven earns its keep for very large joints, multiple big trays, or Christmas dinner.

Do air fryers smoke or make the kitchen smell?

Far less than traditional frying or roasting. With little to no oil in use, there’s minimal smoke and smell, and a crumb tray catches any drips. A quick wash of the trays and racks after use keeps everything fresh.

f66 Super Oven FAQs

What can I cook in the f66 Super Oven?

The f66 Super Oven is a compact 15L digital air fryer oven that air fries, roasts and bakes. With 12 smart presets, a premium stainless steel interior and fast convection heat circulation, it delivers crisp, even, golden results using little to no oil. From roast chicken and chips to flatbreads and quick bites, it handles everyday meals as well as a full-size oven, at air fryer speed.

What is the difference between the f66 Super Oven and the f77 Super Oven Pro?

The f66 Super Oven is our compact 15L model with 12 presets, ideal for smaller households and tighter worktops. The f77 Super Oven Pro steps up to a 30L capacity with 18 presets and includes a full rotisserie kit, built for bigger meals and family cooking. Both use powerful convection cooking, need little to no oil, and are completely free of chemical non-stick coatings.

Does the f66 Super Oven contain Teflon or chemical non-stick coatings?

No. All food contact parts in the f66 Super Oven are made without chemical non-stick coatings. The oven is PFAS free, PTFE free and PFOA free, with no Teflon used anywhere inside. The interior is premium stainless steel.

Do I need to add oil when cooking in the f66 Super Oven?

Very little, and often none at all. The f66 Super Oven uses powerful convection cooking to crisp food with hot air rather than oil. A light spray can add extra crunch to some foods, but most recipes work brilliantly with no oil added.

Do I need to preheat the f66 Super Oven?

Rarely, and never for long. The f66 Super Oven’s convection system comes up to temperature in a fraction of the time a full-size oven takes, so most dishes can go straight in. For baked goods where an exact starting temperature matters, give it just a few minutes to preheat and you’re ready to cook.

Why is food cooking faster in my f66 Super Oven than expected?

That’s the convection cooking doing its job. The f66 Super Oven gets very hot very quickly and circulates heat more efficiently than a typical oven, so food often needs less time than a recipe written for a conventional oven suggests. When you first use it, keep an eye on your food and check a few minutes early — you’ll quickly learn how much faster it runs.

How do I clean the f66 Super Oven?

Let the oven cool fully, then wipe the stainless steel interior with a damp cloth and a little mild detergent. The trays and racks can be washed in warm soapy water. Avoid harsh abrasives or scourers, and never immerse the oven itself in water. Because there are no chemical non-stick coatings to protect, the accessories are easy to keep in good condition.

Can I buy replacement trays or accessories for the f66 Super Oven?

Yes. Genuine replacement accessories, such as the f66 baking tray, are available in our spare parts range. Like the oven itself, they contain no PFAS, PTFE or PFOA coatings.

Is there a warranty on the f66 Super Oven?

Yes, like all Fridja products the f66 Super Oven comes with a 12-month warranty.

f77 Super Oven Pro FAQs

What makes the f77 Super Oven Pro the Pro model?

The f77 Super Oven Pro is a 30L digital air fryer oven built for bigger meals and total cooking versatility. It has 18 presets, a powerful convection system, and a full rotisserie kit included, all in a sleek matte black finish. Whether you are roasting a whole rotisserie chicken, baking cookies or crisping sweet potato wedges, it delivers fast, even cooking with little to no oil.

Can I cook a whole rotisserie chicken in the f77 Super Oven Pro?

Yes. The f77 Super Oven Pro comes with a full rotisserie kit included in the box, so you can cook a whole rotisserie chicken at home with no extra purchases needed.

Does the f77 Super Oven Pro contain Teflon or chemical non-stick coatings?

No. All food contact parts in the f77 Super Oven Pro are made without chemical non-stick coatings. The oven is PFAS free, PTFE free and PFOA free, with no Teflon used anywhere inside.

What accessories are available for the f77 Super Oven Pro?

Genuine f77 Super Oven Pro accessories, including the grill rack, air fryer basket, baking tray and crumb tray, are available as replacements or extras in our spare parts range. They are made to the same standard as the originals, and the trays contain no PFAS, PTFE or PFOA coatings.

How do I clean the f77 Super Oven Pro?

The crumb tray catches drips during cooking, so most days you just slide it out and wash it along with any racks or trays you used, in warm soapy water. Once the oven has cooled fully, wipe the interior with a damp cloth. Avoid harsh abrasives, and never immerse the oven itself in water.

Do I need to preheat the f77 Super Oven Pro?

Usually not. The f77 Super Oven Pro’s powerful convection system reaches temperature far quicker than a full-size oven, so most meals can go straight in. If a recipe relies on an exact starting temperature, such as breads or pastries, a few minutes of preheating is all it needs.

Why does the f77 Super Oven Pro cook food faster than my main oven?

The f77 Super Oven Pro heats up very quickly and its convection system moves hot air around your food far more efficiently than a conventional oven, so cooking times are often shorter than a standard recipe suggests. The first few times you use it, check your food a few minutes earlier than the recipe says — it’s more powerful and faster than a typical oven, and you’ll soon get a feel for the timings.

My f77 Super Oven Pro is out of warranty, can it be repaired?

Yes. If your f77 Super Oven Pro is out of warranty, we offer a professional repair service to restore it to peak performance, so it can stay in your kitchen for years rather than being replaced.

Is there a warranty on the f77 Super Oven Pro?

Yes, like all Fridja products the f77 Super Oven Pro comes with a 12-month warranty.

Juicing Basics

What’s the difference between a masticating and a centrifugal juicer?

A centrifugal juicer shreds produce with a fast-spinning blade and flings the juice out through a sieve. It’s quick but noisy, produces warmer, frothier juice, and leaves wetter pulp, meaning wasted juice. A masticating juicer, which is what all Fridja whole fruit juicers are, slowly presses and crushes produce with an auger. It’s quieter, extracts more juice from the same fruit, handles leafy greens far better, and produces smoother juice with richer colour and flavour that keeps for longer.

What other names are cold press juicers known by?

Cold press, masticating, slow and auger juicers are all names for the same thing: a juicer that crushes and presses produce slowly rather than shredding it at high speed. Whichever name you see, it describes the way our whole fruit juicers work.

What’s the difference between juicing and blending?

A juicer separates the liquid from the pulp, so you drink pure juice with the fibre removed. A blender keeps everything in, blitzing whole ingredients into a thicker smoothie, fibre included. Neither is better, they’re just different drinks: juice is lighter and lets you consume a large amount of fruit and veg in one glass, while a smoothie is more filling. Plenty of our customers own both.

Is freshly squeezed orange juice actually good for you? What about the sugar?

Fresh orange juice gets an unfair reputation, usually from being lumped in with shop-bought juice drinks and sodas. The sugar in freshly squeezed juice is naturally occurring fruit sugar, not added sugar, and it arrives alongside vitamin C, potassium, folate and beneficial plant compounds that sugary drinks simply don’t have. Freshly squeezed juice also contains no preservatives, no added sugar and none of the processing of long-life cartons. Like anything, it’s about sensible portions: a fresh glass with breakfast is a world away from drinking sweetened drinks all day. If sugar is a particular concern for you, a good trick is juicing oranges alongside lower-sugar produce like celery, cucumber or greens, something a whole fruit juicer makes easy.

How long does fresh cold pressed juice keep?

Because cold press juicing generates very little heat, the juice keeps its flavour, colour and nutrients for longer than juice from a centrifugal machine. Stored in a sealed bottle or container in the fridge, it’s at its best within 48 to 72 hours. Natural separation is completely normal, just give it a shake.

Why does my homemade juice look different to shop-bought juice?

Because it’s actually fresh. Shop-bought juice is usually pasteurised and processed for shelf life, which changes its colour, texture and taste. Freshly pressed juice is more vibrant, may contain fine pulp, and will naturally separate as it sits. That separation is a sign of real, unprocessed juice, not a fault. Shake and enjoy.

f800 & f900 Automatic Citrus Juicer FAQs

What type of citrus fruits can I juice?

You can juice various citrus fruits, such as oranges, lemons, limes, grapefruits, and tangerines. For optimal results, make sure the fruit fits well on the dome.

My citrus juicer has jammed.

The fruit might have got caught during operation. Press the reset button to return the spindle to the lowered position, and then clean the juicer thoroughly. This should help resolve the issue.

Juice keeps spilling from the spout.

Juice may spill if the silicone cap is not properly attached. Make sure to attach the silicone cap to prevent juice from escaping the bowl.

I only need the spout – can I buy this separately?

You can purchase the spout and other new parts through our online shop. Just visit our website to find the parts you need.

Are the parts dishwasher safe? How should I clean them?

We recommend handwashing. Because of the high-quality Tritan plastics we use, cleaning takes under 60 seconds — simply rinse the detachable parts in warm water with a little mild detergent straight after use. Never put the main body of the juicer in the dishwasher or submerge it in water; just wipe it with a damp cloth.

How often should I clean my citrus juicer?

For optimal performance and hygiene, we recommend cleaning the juicer after every use. This prevents residue buildup and ensures that your juicer continues to function efficiently.

Are there any cleaning instructions?

Yes! Here is a link on how to easily clean your citrus juicer in a few simple steps.

How do I store my citrus juicer when not in use?

When not in use, disassemble the juicer and ensure all parts are clean and dry. Store the components in a dry place, preferably in their original packaging or in a dedicated storage container. Keep the base in a cool, dry area, and avoid placing heavy objects on top of it.

Can I juice other fruits like apples or carrots with this citrus juicer?

The f800 and f900 Automatic Citrus Juicers are specifically designed for juicing citrus fruits like oranges, lemons, and limes. They are not suitable for juicing harder fruits or vegetables like apples or carrots. For those, you would need a different type of juicer such as our f1900 Whole Fruit Juicer, f2500 Self Feeding Whole Fruit Juicer or f2800 Open Whole Fruit Juicer.

f1900 Whole Fruit Juicer FAQs

How should I prepare fruit for juicing?

Cut them into chunks small enough to easily slip down the feeding chute. Most citrus fruit rind tastes unpleasant so should be peeled first (lemon being the exception). Our f1900 whole fruit slow juicer will require little to no cutting of fruits and vegetables, wahey!

How do I make nut milks (almond milk)?

Making nut milk is also very simple in a slow juicer. Soak nuts overnight in a covered bowl. The next day (the longer left, the more creamy the milk), rinse the water off and add fresh water. The more water added, the thinner the consistency of the milk will be. Then ladle in a mixture of freshwater and soaked nuts. You will very quickly be in the company of, nut milk!

Should I refrigerate produce prior to juicing?

Yes! Cooled fruits and vegetables produce a higher yield and better tasting juice. Never use frozen produce though! This might damage your juicer.

What should I do if the lid or parts are stuck?

Try soaking the parts in soapy water for at least 12 hours. This should help soften any food that’s stuck and make it easier to twist them off. If needed, use a bit of extra force to loosen them up.

How do I make nut butters?

Making delicious nutter butters (AKA peanut butter) is very easy in a slow juicer. Simply slowly feed in your nuts and your nut butter will come out of the pulp chute.

My f1900 Whole Fruit Juicer is making unusual noises.

If your f1900 Whole Fruit Juicer is making unusual noises, it could be due to a few reasons:

Blockages: Check if any pieces of fruit or vegetable are stuck in the juicer.
Misalignment: Make sure all parts are correctly assembled.
Overloading: Try processing smaller amounts of produce at a time.

My lid is stuck.

Try wrapping a towel around the lid for a better grip. Then, turn the lid counter-clockwise with extra force. It’s possible that the lid has just come out of alignment with the thread. This should help you loosen it.

Can I juice ginger or turmeric?

Absolutely, you can juice ginger and turmeric! Make sure to cut these fibrous ingredients into small pieces before juicing, and combine them with fruits that have a high juice yield. If your juicer becomes jammed, try running it in reverse or removing the ingredients. Using the pusher can also help guide them through. Some people find it helpful to grate the ginger and turmeric beforehand to make the process smoother. Enjoy your juice!

I think I’ve blown the motor and would like to get it repaired. The item was purchased refurbished.

No worries! You can easily arrange a repair service through our website. Just follow this link to purchase the repair service: f1900 repair service. 

I can’t take out the auger and the basket from my juicer.

Knock the Auger: Gently knock the side of the auger with a small hammer or firmly with your hand to release the tension.
Run the Juicer in Reverse: Set the juicer to reverse mode for about 20 seconds.
Pour Water: Slowly pour water through the juicer where you feed the fruits.
Drain and Disassemble: Let the water run out, then remove the bowl and place it in the sink.
Warm Water: Run warm water over the bowl and auger.
Wiggle the Strainer: Gently wiggle the strainer by placing your hands on each side.
Soak if Necessary: If the auger is still stuck, allow it to soak for a few hours.

I need to put the juicer on my countertop – what is the height without the lid?

The height of the main body of the juicer, from the base to the handle is 35.5 cm. You can keep the main body on your countertop and store the other parts in a cupboard when not in use.

f2500 Self Feeding Whole Fruit Juicer FAQs

How do I make nut milks?

Making nut milks like almond or cashew is easy and a great dairy-free option with your new juicer. Just set up your juicer with the juice filter as if you were making regular juice. Soak your nuts, such as almonds, overnight in a bowl. The next day, drain and rinse them, then add them to the juicer with fresh water. Pour in a ladleful of nuts and water at a time, and enjoy your homemade nut milk!

My juicer isn’t turning on?

Check out this video to make sure everything is set up correctly: Watch the video. If your juicer still won’t turn on, try plugging it into a different socket. You might also want to replace the fuse in the plug with a 10 or 13 amp fuse.

How do I make ice cream/sorbet

Making sorbet is simple and fun! Just freeze your favourite fruits, let them thaw for about 10 minutes, then pop them into the juicer. For a tasty fruit ice cream, freeze bananas and other fruits, let them thaw for 10 minutes, and then blend them together in the juicer. Enjoy your homemade treat!

Are there any fruits or vegetables I cannot juice?

Our juicers can handle most fruits and vegetables, but there are a few exceptions. We don’t recommend juicing sugar cane, coconut, bananas, dried herbs or spices, liquorice root, grains, or seeds. Also, fish and meat are a no-go because that’s just not pleasant. Avoid juicing frozen fruits or vegetables, and always remove stones and pips from your fruit before juicing. Enjoy your fresh juice

Attempting to juice any of the above will void your warranty.

f2800 Open Whole Fruit Juicer FAQs

Do I really not need to chop anything?

For most everyday fruit and veg, no. The f2800 Open Whole Fruit Juicer has a 180mm open feed chute, the widest in the Fridja range, so whole apples, oranges and pears drop straight in. No chopping, no coring, no cutting things into batons. Larger or very hard items like whole pineapples or big beetroots should still be trimmed to fit, and all stones and pips must be removed first.

How does the self-feeding hopper work?

The wide opening leads into a gravity-fed hopper. Load your fruit and veg, press start, and walk away. The auger draws everything down on its own while you get on with your morning, and a few minutes later you come back to a full 1.2 litre jug of fresh cold-pressed juice. No pushing, no standing over it.

Is the f2800 Open Whole Fruit Juicer a cold press juicer?

Yes. The f2800 Open Whole Fruit Juicer uses a 250W AC motor turning at a slow 43 to 50 RPM. Instead of shredding produce at high speed, it gently presses it, which helps preserve nutrients, flavour and colour, and leaves the pulp noticeably drier so more juice ends up in your glass.

How loud is the f2800 Open Whole Fruit Juicer?

Very quiet. At around 63dB, roughly the level of normal conversation, the f2800 Open Whole Fruit Juicer is quiet enough for early mornings without waking the house. The slow AC motor is the quietest in our juicer range.

How do I clean the f2800 Open Whole Fruit Juicer?

This is the part people love. The f2800 Open Whole Fruit Juicer uses an easy-clean filter with a minimal mesh design, so pulp does not clog it the way it does on a traditional full-mesh sieve. Most days a quick rinse under the tap is all it needs, and a cleaning brush is included for anything stubborn. The removable parts are also dishwasher safe on the top rack below 40°C.

How long does the juice keep?

Cold-pressed juice from the f2800 Open Whole Fruit Juicer keeps well in the fridge for up to 72 hours in a sealed container or bottle, so you can juice once and drink fresh for three days.

Can I make sorbet or ice cream with the f2800 Open Whole Fruit Juicer?

Yes. Fit the included sorbet attachment and the f2800 Open Whole Fruit Juicer turns frozen fruit into smooth, one-ingredient sorbet or fruit ice cream. Frozen banana, mango and berries work brilliantly, no added sugar or cream needed.

How do I make nut milks with the f2800 Open Whole Fruit Juicer?

Soak your nuts, such as almonds or cashews (oats work too), then feed them through with fresh water. In minutes you have fresh, additive-free plant milk. Soak overnight for the creamiest results.

Can the f2800 Open Whole Fruit Juicer juice ginger and turmeric?

Yes, the slow cold-press action handles fibrous roots like ginger and turmeric well. For the best results, juice them alongside other produce such as apples or carrots rather than on their own, and wash them thoroughly first.

f2800 Open Whole Fruit Juicer vs f2500 Self Feeding Whole Fruit Juicer vs f1900 Whole Fruit Juicer: which juicer should I choose?

All three are cold-press juicers. The f1900 Whole Fruit Juicer is our most affordable, with a 75mm chute suited to smaller fruits and chopped ingredients. The f2500 Self Feeding Whole Fruit Juicer introduced hands-free juicing with a 135mm chute and is the lightest of the three. The f2800 Open Juicer sits at the top of the range with the widest 180mm opening, the largest 1.2 litre juice jug, the quietest and slowest motor, and the easiest cleaning. If you juice regularly, or have avoided juicing because of the faff, the f2800 Open Whole Fruit Juicer is the one we would recommend.

What fruits or vegetables can’t I juice in the f2800 Open Whole Fruit Juicer?

Avoid anything with stones or hard pips (remove them from peaches, plums, mangoes and cherries first), very soft mushy fruit like ripe bananas on their own (better in the sorbet attachment), and starchy produce like raw potato. Peel citrus before juicing for a sweeter taste, and remove pineapple skin. Everything else, from apples and carrots to leafy greens and celery, goes straight in.

Are the f2800 Open Whole Fruit Juicer parts dishwasher safe?

Yes, the removable parts can go on the top rack of the dishwasher at temperatures below 40°C. The motor base should only ever be wiped with a damp cloth and never submerged.

Aftercare FAQs

Where can I purchase Fridja spare parts?

Please go to the spare parts section on our website and you will find all the Fridja spare parts here. If something is not there please do contact us here.

How long are the Fridja products guaranteed?

All our goods are supplied with a 12-month warranty (replacement parts carry a 3-month warranty). If you purchased your Fridja product from a vendor other than Fridja, please contact them directly. And if you simply change your mind, you can return your order within 14 days of delivery, no reason needed — items must be unused and in their original condition with all accessories and packaging. For full details, please see our returns policy.

One of my accessories is damaged or missing on arrival, what should I do?

Our accessories are usually within the polystyrene packaging that holds the item in the box. If you think an accessory is damaged or missing, please contact us here.

Returns & Refunds

I've changed my mind, can I return my order?

No problem. If you bought directly from Fridja as a private individual, you have the right to cancel your order within 14 days of delivery, no reason needed. Please contact us for a returns number before sending anything back. Returned items must be unused and in their original condition, with all accessories and packaging intact, and must reach us within 14 days of your returns number being issued. You are responsible for the safe, tracked return of the item until it arrives with us.

How long does a refund take?

Refunds are returned to your original payment method and typically take 7 to 10 business days to process after we receive your return.

My item arrived damaged or faulty, what should I do?

Please report any faults or damage within 24 hours of delivery, with photos where possible, so we can act quickly. We will assess the situation and arrange a collection, replacement or refund. All Fridja products (excluding parts) come with a 12-month warranty, and if a fault arises within that period we will repair or replace the item, or refund you if a replacement is not possible. If a fault occurs within two months of delivery we cover the return and replacement shipping; after that, return costs are the responsibility of the customer.

Something is missing from my delivery.

Please let us know within 48 hours of delivery and we will get it sorted. After 48 hours we may not be able to replace missing items free of charge, so do check your box as soon as it arrives. You can contact us here.

Can I cancel my order?

Yes, if you get in touch before your order reaches our distribution centre we will refund you for the product, taking any handling or logistics costs into account. If your order is already on its way, cancellation may incur delivery and return fees.

I bought my Fridja from Amazon, Costco or another retailer. Can I return it to you?

If your item was purchased through a marketplace or third-party seller, please contact them directly to arrange any returns or exchanges, as they will handle your request in line with their own policies. For warranty faults, we are still here to help, so do get in touch.

How do I arrange a return?

Please send us an email, as we are unable to process returns over the phone. contact us and we will walk you through the process. You can read our full returns policy here.


Still got questions?
Don't be a stranger.