Terms & Conditions
Introduction
Welcome to Fridja! By using our website, you agree to the following Terms of Use, which outline your relationship with us. Fridja.com is operated by Fridja Ltd., registered in England and Wales (Company No. 7258420).
Website Content and Use
Content Rights
Fridja Ltd. owns or licenses all intellectual property on this website, protected by copyright laws. You’re welcome to print or download a single copy of content for personal use. However, for any commercial use, please request our written permission.
Information and Availability
We strive to keep all website information accurate and up-to-date. However, occasional errors or service interruptions can occur. This site is provided “as is,” and we cannot be held liable for inaccuracies, interruptions, or outdated information. We may update these terms at any time, with the latest update date shown at the bottom of this page.
Linked Websites
Our website may link to other sites for your convenience. While we aim to only link to trusted sites, we are not responsible for their content or privacy practices.
Shopping with Fridja
Orders
We reserve the right to decline orders when necessary, such as due to availability, pricing or description errors, or shipping restrictions. Fridja Ltd. is not liable for indirect or specific losses related to a declined order.
Product Descriptions
We take great care to describe our products accurately, but slight variations in colour may occur based on your device. Product specifications, prices, and services may change at any time without prior notice.
Order Cancellations
You’re welcome to cancel your order before it reaches our distribution warehouse. We’ll provide a full refund minus any applicable handling fees. If your order is already in transit, cancellation may incur return shipping fees. Please let us know if you need to update delivery details; changes are subject to approval and may incur costs.
Formation of Contract and Governing Law
Once we confirm your order by email, a contract is formed between you and Fridja. This contract is governed by the laws of England, and both parties agree to the non-exclusive jurisdiction of the English courts.
Delivery
We deliver to the UK, Scotland, Ireland, and selected European destinations. Delivery times and charges vary by location, with a typical dispatch goal of same-day processing for orders received before 1:00 pm GMT on working days. In rare cases, if a product is unavailable, we’ll offer a full refund. Free shipping applies to any two main products (e.g., clothes steamers, juicers) but excludes accessories.
Returns and Cancellations
You may cancel your order within 14 days for a full refund. Returned items must be in unused, original condition with all packaging intact. Refunds do not include postage charges for sending the item to you.
Maintenance and Fair Use Policy
To keep your Fridja products in top shape and covered by warranty, regular maintenance is essential:
• Clothes Steamers: For home use, maintain once a month; in light commercial settings, once per week. Note: Steamers are for home and light commercial use (up to 2 hours daily). Exceeding this may void the warranty.
• Juicers: Clean thoroughly after each use. Juicers are intended for up to 30 minutes of daily use in home settings.
All products come with a 12-month warranty covering defects in materials and workmanship under normal use. This warranty does not cover misuse or improper maintenance. Should we determine that a product has not been properly maintained, the warranty may be void, with collection and disposal fees potentially applied.
Please see our full Returns Policy here.