Terms & Conditions

Introduction

Welcome to Fridja! By using our website, you agree to the following Terms of Use, which outline your relationship with us. Fridja.com is operated by Fridja Ltd., registered in England and Wales (Company No. 7258420).

Website Content and Use

Content Rights

Fridja Ltd. owns or licenses all intellectual property on this website, protected by copyright laws. You’re welcome to print or download a single copy of content for personal use. However, for any commercial use, please request our written permission.

Information and Availability

We strive to keep all website information accurate and up-to-date. However, occasional errors or service interruptions can occur. This site is provided “as is,” and we cannot be held liable for inaccuracies, interruptions, or outdated information. We may update these terms at any time, with the latest update date shown at the bottom of this page.

Linked Websites

Our website may link to other sites for your convenience. While we aim to only link to trusted sites, we are not responsible for their content or privacy practices.

Shopping with Fridja

Orders

We reserve the right to decline orders when necessary, such as due to availability, pricing or description errors, or shipping restrictions. Fridja Ltd. is not liable for indirect or specific losses related to a declined order.

Product Descriptions

We take great care to describe our products accurately, but slight variations in colour may occur based on your device. Product specifications, prices, and services may change at any time without prior notice.

Order Cancellations

You’re welcome to cancel your order before it reaches our distribution warehouse. We’ll provide a full refund minus any applicable handling fees. If your order is already in transit, cancellation may incur return shipping fees. Please let us know if you need to update delivery details; changes are subject to approval and may incur costs.

Formation of Contract and Governing Law

Once we confirm your order by email, a contract is formed between you and Fridja. This contract is governed by the laws of England, and both parties agree to the non-exclusive jurisdiction of the English courts.

Delivery

We deliver to the UK, Scotland, Ireland, and selected European destinations. Delivery times and charges vary by location, with a typical dispatch goal of same-day processing for orders received before 1:00 pm GMT on working days. In rare cases, if a product is unavailable, we’ll offer a full refund. Free UK mainland shipping applies to any main products (e.g., clothes steamers, juicers) but excludes accessories.

Returns and Cancellations

You may cancel your order within 14 days for a full refund. Returned items must be in unused, original condition with all packaging intact. Refunds do not include postage charges for sending the item to you.

Caring for your Fridja product

To keep your Fridja working at its best, we recommend a little regular care. Clothes steamers should be descaled and maintained around once a month with normal home use. Juicers and blenders should be cleaned thoroughly after each use. Our steamers and juicers are designed for domestic use; if you need something for heavy or commercial use, our commercial range is built for that.

Your warranty

All Fridja products come with a 12-month warranty covering defects in materials and workmanship under normal domestic use. This is in addition to your statutory consumer rights, which vary by country and are not affected by this warranty; the full rights and timescales for your region are set out on our returns page. The warranty does not cover accidental damage, misuse, or wear from use well beyond normal domestic levels. If something goes wrong, contact our team and we will help put it right.

Free Gift Policy

The cost of the free gift (price at the time of purchase) will be deducted from the refund unless the free gift is returned in its original, unused condition.

• Free gifts must be returned with the rest of the order in the event of a full return to qualify for a full refund.

• The cost of the free gift is subject to change and is based on its retail value at the time of purchase.

Exclusive Deals and Bundle Policy

Exclusive deals and bundles are offered as a combined purchase at a discounted rate, and the pricing reflects the value of the complete package.

Partial Returns: If one or more items from a bundle or exclusive deal are returned, the remaining items will revert to their original full-price value, and the refund will be adjusted accordingly.

Example: If the bundle discount saved £20 and an item from the bundle is returned, the £20 discount will be deducted from the refund.

Complete Returns:

Bundles or exclusive deals must be returned in their entirety to qualify for a full refund.

Free Gifts in Exclusive Deals (Bundles):

If an exclusive deal includes a free gift, the cost of the free gift at the time of purchase will be deducted from the refund unless it is returned in its original, unused condition.

Shipping costs are non-refundable unless the return is due to a fault or error on our part.

Please see our full Returns Policy here.